We've invested into top of the line duplicators to ensure proper functionality of every DVD we sell. To keep the retail price down we use standard labels instead of screen printed labels. We've taken time to develop these DVDs for Unicity franchise partners to use and share so when we get emails about them not working at all we know it's for some other reason. That most common reason is when someone takes our DVD and duplicates it themselves to same a few bucks. Third party duplication is not reliable, and it's highly unlikely that they use quality blank DVD media. This is a growing issue that we deal with and every time it's the same outcome, it wasn't our DVDs.
Our policy is that if you experience any defect or functional issue with our DVDs send it back to us. This policy let's us ensure if it's in-fact our DVDs and not a third party duplicator.